Guides
Practical guides to explaining things clearly at work — mostly about the explanations that go wrong in writing: bug reports, feedback, and instructions.
All guides
How to write a bug report developers can act on
The parts of a good report, a template, and how to record a bug.
How to give clear website feedback
Five rules and a checklist for feedback that gets acted on.
What is visual communication at work?
Showing instead of describing — and when text is still better.
Show them instead
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